I want to keep my fixed-line number. Do I need to cancel my contract with my old operator?
NO Certainly not! We take care of cancelling your fixed-line phone contract with your old operator for you. This service is free and allows you to keep your current fixed-line number.
Please note! If you are moving house, you can only keep your existing number if you stay within the same geographical zone. Each zone has a specific prefix.
To cancel the other services of your Pack, please contact your old operator. To cancel your products with your operator and become a VOO customer, read this page.
What do I need to do to keep my fixed-line number?
Fill in the portability document that is sent to you when you take out a VOO Pack account or a VOO Tel option account. If necessary, you can download this portability document (in French) as a PDF.
Complete and return this document by post to one of the following addresses:
- Customer Services VOO Rue Jean Jaurès, 46 4430 Ans
- Customer Services VOO Rue d’Alsace-Lorraine, 24-28 1050 Brussels
- Customer Services VOO Rue Turenne, 65 6000 Charleroi
As soon as we have received the document, we will move to close your account with your former operator whilst transferring your old phone number to VOO.